If you are unable to travel due to illness or a medical reasons (such as hospitalization, surgery, or a doctor's advice not to travel), generally, the standard cancellation conditions of the airline apply.
What you can do
- You can find the ticket conditions in your ticket e-mail or on MyTrips.
- Unfortunately, airlines usually do not offer refunds, even with a medical certificate. You might contact the airline for further information.
- Do you have cancellation insurance? You may be able to file a claim a refund there.
- Did you purchase a Refundable ticket service on our website? Check the terms and conditions if you are eligible to claim and how to submit a claim. More information on this page.
Upon your request, we can provide proof of cancellation, if eg. your insurer requests this information.